Reliable Companions Tough Horse-Themed Phone Case

Return Policy at Gnaides

At Gnaides, as a family-owned business, we take pride in offering you a delightful shopping experience. We understand that, sometimes, you may need to return an item. To ensure a hassle-free return process, please read our return policy carefully.

Size Matters: Important Information Before Ordering

Each product is meticulously crafted according to your customization options after your order is placed. Before placing your order, please take a moment to carefully review the product size information. It's essential to ensure that the dimensions align with your expectations and needs. This step ensures that you receive the perfect product tailored to your requirements.

European Union Consumer Protection Policy: As an online retailer serving customers in the European Union, we strictly adhere to the 14-day cooling-off period, as mandated by European Union consumer protection laws. This means that if you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving it. To exercise this right, please follow the instructions outlined below.

Returning Your Item:

1. Get in Touch with Us: If you wish to return an item, please reach out to us within the 14-day cooling-off period. You can contact us at artbygnaides@gmail.com or by contact form. We will personally guide you through the return process and provide you with a return authorization.

2. Packaging: Ensure that the item is in the same condition as when you received it, unworn or unused, with all original tags and in its original packaging.

3. Proof of Purchase: To process your return, we require proof of purchase, such as your order confirmation or receipt. Please include this documentation with your return.

4. Return Shipping: Unless the item you received is defective or the wrong item was sent, you are responsible for the cost of returning the item. We recommend using a reputable shipping service with tracking to ensure your return is received.

Defective or Wrong Item Received: If the item you received is defective or the wrong item was sent, we sincerely apologize for any inconvenience. To expedite the resolution process, please contact us immediately and provide photographic or video evidence demonstrating the issue. If this issue applies to multiple products in your order, be sure to capture images or videos of all affected items. We will promptly assist you in resolving the matter and ensuring your satisfaction. Thank you for your cooperation, and we're here to make it right for you.

Refunds and Processing: Once we personally receive your returned item and verify its condition, we will process your refund as per our refund policy.

Contact Us: If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to reach out to us at artbygnaides@gmail.com.