Shipping Policy

Shipping Policy

Thank you for shopping with us! At Gnaides, we are committed to providing a seamless and convenient shopping experience for our valued European customers. We offer free shipping exclusively to customers within the European Union (EU). Please take a moment to review our shipping policy to understand how it works:

1. Shipping Zones:

  • Our free shipping service is available only for customers residing within the European Union (EU) region.

2. Shipping Method:

  • We use reputable shipping carriers to ensure your products reach you in a timely and safe manner.

3. Processing Time:

  • All orders are processed within 2-7 days of receiving your order. Please note that processing time may vary based on the specific product and its availability.

4. Estimated Delivery Time:

  • Our estimated delivery time is typically within 2-30 days. Please note that delivery times may vary depending on factors such as product availability, shipping method, and your location.

5. Order Tracking:

  • To keep you informed about your order's status, we provide order tracking information. You will receive tracking details once your order has been shipped.

6. Shipping Confirmation:

  • After your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor your order's delivery progress.

7. Shipping Address:

  • Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for orders that are undeliverable due to incomplete or incorrect addresses.

8. Customs and Import Duties:

  • As you are shopping within the EU, there are no additional customs or import duties for your orders.

9. Delayed or Lost Shipments:

  • While we strive to provide you with a smooth shipping experience, there may be instances when shipments are delayed or lost. If you experience delays or suspect your order is lost, please reach out to our customer support team for assistance.

10. Order Splitting: - In some cases, orders may be split into multiple shipments based on product availability. You will receive separate shipping confirmations and tracking information for each shipment.

11. Shipping Inquiries: - If you have any questions or concerns regarding your order's shipment, please don't hesitate to contact our customer support team. We are here to assist you throughout the shipping process.

At Gnaides, we value your satisfaction and are committed to making your shopping experience as smooth as possible. If you have any questions or need further assistance, please feel free to reach out to our customer support team at artbygnaides@gmail.com.

Thank you for choosing us for your shopping needs. We appreciate your trust in our products and services.